Stakeholder management is an art not a science.
And, arguably, it’s even more challenging in the voluntary sector than others given the diverse mix of relevant parties - funders, commissioners, users, staff, Trustees, volunteers and regulators, to list just a few. As Jim Collins says in ‘Good to Great and the Social Sector’, working with such stakeholder groups requires tact, gentle persuasion and finding shared interests to help navigate the way forward.
db associates has experience of running research and consultation projects with stakeholders. This work is based on nearly 30 years of working in the voluntary sector, throughout which time active and careful stakeholder management has been a constant priority.
db associates worked with Hospice UK and the Forum of Hospice Chairmen to research the challenges facing Trustees of their 200 plus member hospices and to learn how they could support them to overcome these.
The project involved developing and circulating an online questionnaire, undertaking around 20 telephone interviews and leading a one-day workshop with a group of hospice Trustees to review the findings. The resulting report produced a wide range of recommendations.
"David expertly managed the project, ensuring that Trustees were able to fully participate in the research and have their voices heard. The workshop proved particularly successful, mixing Trustees new to the hospice world with those with more experience. The final report identified a large number of opportunities which we are now looking to take forward."
Kate Tompkins, Chair of the Forum of Hospice Chairmen